Randall J. Kelly
Smart Windows & Doors, Inc.
6305 Dougherty Rd
Dublin, CA 94568

Dear BBB Member,

The Better Business Bureau serving Alameda, San Francisco, Contra Costa, Marin, Napa, Solano, Lake, Sonoma, Mendocino, Trinity, Humboldt and Del Norte Counties processed 15,276 complaints in 2002. Out of those, your company satisfactorily handled any that were brought to your attention by the Better Business Bureau.

We offer our congratulations to you for accomplishing a year of outstanding customer service. The BBB commends your best efforts and realizes your success deserves to be recognized. We are committed to businesses such as yours and are most happy to inform you that you qualify for BBB honor roll status for 2002. We encourage you to display you honor roll decal so that your customers can see your achievement!

On-going independent surveys consistently reveal 3 out of 4 consumers prefer to do business with a Better Business Bureau member company. Be sure to let your customers know!

Congratulations on your success!